How Do I Handle Mistakes in DPC?

In this podcast episode of DPC Pediatricians, Phil and Marina discuss one of the most uncomfortable but inevitable parts of practicing medicine: making mistakes. They share personal stories of clinical and operational errors, emphasizing that transparency, taking ownership, offering a sincere apology, and learning from each experience are essential for maintaining trust with patients. They also explain how the strong relationships fostered in the Direct Primary Care model create a greater margin for grace, allowing physicians to navigate mistakes with honesty while strengthening, rather than damaging, the patient-physician relationship.